eNewsletter Pro Getting
Use this guide if you are
first getting started with eNewsletter Pro.
This guide includes information on installing
eNewsletter Pro, completing setup parameters,
creating Users/Site accounts, and more.
eNewsletter Pro is typically
installed on a single web server. This server must
have a public facing IP and be open to the internet on Port
80. eNewsletter Pro has 3 components and it is
possible to install each of the 3 components on a separate
server, however, most customers install the Web Interface
and Mail Engine on the same server, while the database is
typically on a separate database server. If you decide
to install the mail engine on a separate server you lose the
ability to email file attachments. [Click
here for more information on using multiple servers]
To install eNewsletter
Pro, please follow these instructions based on
the version you have purchased:
Admin Setup Parmeters
Once installed, load the Default.aspx
file in the root folder where you installed eNewsletter Pro.
It is recommended that you use a routable domain name to
access the software rather than an IP address or localhost
address. When you first load the software eNewsletter
Pro will pre-populate most URLs based on the URL you are
using to access the software so using the routable address
from the start will save you from having to modify these
Login as the Administrator by
clicking the Administration Console link
and logging in using Admin1 for both the
Username and Password with a capital A.
Once logged in, click Setup/Main
Change the Username and Password to
something other than Admin1 as this login is published here
on our website. Complete these fields:
Administrator Email: Enter the
administrator's email address. All system messages
will be delivered to this address. If a user submits a
support question it will also be submitted to this address.
If you would like to enter more than one address, separate
them using a comma. For example, "email@example.com,firstname.lastname@example.org".
Default Application URL: Enter the URL
where eNewsletter Pro has been installed. Include the
trailing "/". Note that the program will automatically
set this the first time your visit the preferences and you
only need to modify this if the application is moved.
Sender Name for Administrative Messages:
Specifies the From Name used for all administrative
Sender Email for Administrative Messages:
Specifies the From email address used for all administrative
The next import section to complete
is the . This
is how messages will be delivered. Assuming you will
be using the SMTP Express for delivery which comes standard
with eNewsletter Pro, then choose QuickSoft SMTP Express as
the Delivery Program and enter the correct path where you
installed the Mail Engine (eNewsletterProX.MSI). Make
sure you enter the correct drive and path.
Note that 64-bit servers include (X86) in the path to
"Program Files (X86)".
If you want individual messages such
as opt-in messages, opt out messages, etc to never get held
up by a large newsletter being sent, then you should use the
option to send individual messages using an
alternative SMTP server. Simply choose the
option, enter a valid SMTP server address, and if required
enter the authentication details.
In order for eNewsletter Pro to track
soft bounces. You must setup a POP3 bounce email
account that our software can use to download the bounces.
NEVER use an employees email account or our software
will delete all their emails. Setup a
separate account such as email@example.com
Finally, Enter your
license key and agree to the terms, then scroll
all the way down and click
A Full List of Admin Setup Parameters
is available here.
All management of Newsletter Lists,
Newsletters, Subscribers, etc is performed inside a
User/Site account. You might use such accounts for
different departments, different customers, etc. All
data is segmented within a given user/site account and there
is no sharing of data between such accounts. If you
need to give multiple people access to the same User/Site
account and hence same Newsletter Lists/Subscribers, you can
create Sub Users within a given User/Site account which are
discussed later in this guide. If User 1 shall not see
or share any data with User 2 then you would create two
separate User/Site Accounts.
When creating a new account the
UserName, Password and Email address are mandatory.
A full list of fields is available
Login to the USER
console as the Newly Created User and Complete the
Once created, click Users/Sites View
All then click the Login link next to the User/Site account
to automatically login as that user.
You should now click Preferences/Edit
All and complete the required fields under preferences.
The email address fields are required as these are the
addresses from which messages will originate.
For an explanation of all
the preferences fields, please click the help
If you plan on using profile data in
order to target your subscribers or to personalize your
email messages, you can read about that topic here:
How Do I setup Demographic/Profile Fields and Target Using
Create Your First
Subscribers are organized into
different Newsletter Lists. Newsletter Lists could
encompass many different things such as different topics of
interest, lists of employees versus customers, customers of
specific products, etc. Internal mailing lists such as
employee mailing lists are likely to be marked as private so
that employees cannot remove themselves from the list.
The only required fields is the Name
of the List. If you have a large number of Lists, you
can use the Grouping Text field field to group the
newsletter lists so they can be selected more easily on
pages where lists are selected by using a "Select All"
A description of all fields available
for Newsletter Lists is found here:
There are many ways to get
subscribers into the system. Some methods include:
Importing from a database or file
such as an Excel XLS or XLSX file. You can also
import directly from any ODBC compliant database system
including Microsoft SQL Server.
Through an Opt In Form placed on
By manually adding a subscriber
Using an approach where you
import pending subscribers and the system will email
them asking them to become a member. If they click
the link and confirm they are now subscribers (confirmed
opt in approach).
If you have a file
containing subscribers you wish to import then
use the Import Subscribers From File or DB
option. Otherwise, manually add yourself
as a subscriber for testing purposes using the
Add Single Subscriber option.
The next step is to create a sample
newsletter that you can send to yourself as a test.
Use Newsletters/Add New.
Give the newsletter a name or
description which will also be used by default as the
Campaign Name. Enter the Email Subject to be used when
sending the newsletter.
Select the Newsletter List you
created in the previous step.
If you already have HTML content you
wish to send, paste it into the large Text Box for HTML
Newsletter Information. To track the stats, be sure to
check the two boxes for views/open rates and clicks.
If you wish to use one of the built in
templates, please click here.
When finished, click
Sending Your First
The quickest way to send a newsletter
is the click View Drafts or View Archived depending on
whether or not the newsletter has already been sent once.
Then click Send Newsletter.
This will send to all subscribers. To send to a single
subscriber choose a different option under Recipients.
Newsletters are sent
every 4 minutes so you may need to wait about 5
minutes to receive the test newsletter.
After receiving your first
newsletter, be sure to click some test links in the email.
Then to verify the stats are tracking click Reports/Campaign
Send History to check to see how many views/opens and clicks
Giving Access to
Other Employees or Users
If you need to give other employees
access to a given User/Site account, just login to the
user/site account then access the Users menu and add a new
user. Be sure to choose the specific permissions and
Newsletter Lists that you wish them to access.